Tickets are non-refundable, except in the event of cancellation. In the event of postponement or reschedule, your tickets will be carried over until the rescheduled event.
Once you've purchased your ticket, your event venues & dates will be emailed to you with all the information for each event that you need. Any Updated information can be found on the Eventbrite. No information will change 7 days prior to the event Date.
Please bear in mind that according to federal or state policies, you may be required to complete a rapid flow coronavirus test at your own expense before entering the venue. This may require that you turn up to the venue at a predetermined staggered time in order to carry out the test. Any guests that refuse testing or that cannot provide a vaccine passport may be refused by the venue.
In the unlikely scenario that a situation affects the event, your ticket will still be valid even if the event is moved and we have to change our date. Should an event postponement or reschedule take place, your ticket will be 100% safe for a rescheduled date once state guidelines suggest it is safe to do so. This could be at any point up to within (4) months after the originally planned date or two (2) weeks before.
If the event cannot be rescheduled at any point, meaning that we are no longer able to deliver an event (within 4 months of the intended date), then you will be entitled to a refund.
At Onyx, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose personal information when you provide your email address to us.
We take reasonable steps to ensure your information is secure and protected from unauthorized access. Our website and email marketing tools use industry-standard encryption and security measures.